Restore missing notes?

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2 years 5 months ago #8759 by Kerryjt
Restore missing notes? was created by Kerryjt
Hi guys,

I keep dated notes for all of my students. Somehow today I accidently moved notes from two of my students (date 25/5) to a class that had no students added, and I now seem to have lost those notes all together. Is there a way to retrieve them? I have looked in the trash and they are not there. I back up to Dropbox, should I do a restore from there? Any help would be appreciated. Thanks!

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2 years 2 months ago #9132 by Dbatllo
Replied by Dbatllo on topic Restore missing notes?
I have encountered a major ISSUE. When you pair iDoceo between iPad and Mac to be able to edit from either of the 2 computers, all NOTES that the students have are LOST. Some problem has to be solved so that it does not happen. I have been able to restore a previous copy and do tests and it is precisely at the time of linking ipad-mac that this happens.

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2 years 2 months ago #9134 by bert
Replied by bert on topic Restore missing notes?
Thanks Dbatllo. We've received your message and replied already, a single post or message is greatly appreciated

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2 years 2 months ago #9141 by Dbatllo
Replied by Dbatllo on topic Restore missing notes?
OK I SOLVED THE ISSUE.

SOLUTION: Is essential to use the same iDoceo version on both devices (ipad and mac). After that, restore an old backup, sync and all works fine (notes too).

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